Strong storms are a common occurrence in the Memphis area. Each spring and fall (and sometimes other seasons, as well) we can expect to experience thunderstorms, strong winds, and even the occasional tornado. For that reason, it is really only a matter of time before you experience a power outage.
Print out this handy information so you will know what to do and who to call when the lights go out.
- Be Alert: Listen for tornado sirens or, if possible, access a weather information outlet to see if severe weather is in the area.
- Report the Outage: Call MLG&W at (901) 544-6500.
- View Outages: If you have access to the Internet, you can see how widespread the outage is by viewing the MLG&W outage map at: http://www.mlgw.com/residential/outagemap.
- Turn Off and Unplug: Turn off all light switches and appliances except for the refrigerator/freezer to avoid a power surge when electricity is restored. Such surges can damage your appliances and electronics. It is fine to leave one light on so you will know when power returns.
- Keep Foods Cool: Do not open your refrigerator or freezer during an outage. Food will remain fresh in the fridge for four to six hours and in the freezer for up to two days if you do not open the doors. If you are nearing these time limits for freshness, transfer food items to a cooler filled with ice.
- Seek Shelter: If an outage occurs during times of extreme heat or extreme cold, it may become necessary to seek shelter, particularly for the very young or the elderly. For shelter information, call the Memphis/Shelby County Emergency Management Agency at 901-515-2525.